Human Resources Coordinator (MedFlight & MedCare)

MedCare

 

HUMAN RESOURCES COORDINATOR

Reports To: Director of Human Resources FLSA Status:  v FT ___PT Department: Human Resources  Exempt Status: ___Y  v NSupervises: None
General Description Under the direct supervision of the Director of Human Resources, This position provides administrative support to include data management, document preparation, filing, scheduling, invoicing, record keeping, answering calls, obtaining supplies, and other assigned administrative duties related to the HR Department. This position physically works at the MedFlight Main Base HR Department two days per week and at the MedCare Main Station three days per week.
Major Duties and Responsibilities Administrative Roles

1. Regularly assists in the preparation of administrative reports, statements, rosters and so forth. Performs data or information gathering, and prepares drafts and assists with special reports or summaries for review.
2. Receives and screens visitors and telephone calls, records and relays messages.
3. Assists with the data management in Paylocity to ensure accuracy of information demographic information. 
4. Establishes, maintains and revises record keeping and filing systems, classifies, sorts and files correspondence, articles, records and other documents.
5. Assists with "special" projects as required by the HR department
6. Assists Executives, VPs, and Directors with memo composition and distribution, scheduling meetings, and various projects as needed.
7. Performs a wide variety of administrative support duties for the Director of Human Resources, Human Resources Generalist, and Recruiting & Onboarding Coordinator.
8. Generates various forms of correspondence as needed.
9. Greets visitors and provides excellent customer service to employees and guests with general questions.
10. Forwards relevant information to payroll and various departments as appropriate.
11. Attends and assists with New Hire Orientation.
12. Assists partners in benefits enrollment changes.
13. Serves as resource to partners on benefits.
14. Assists as directed during the open enrollment process.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedFlight/MedCare.  Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners,   supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve. 
3. Meets all training requirements, including Ninth Brain assignments. 

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. 
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables. 
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations. 
4. Contributes to a workplace that is free from harassment and respects individual differences. 
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns. 
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of  professionalism as a health care provider. May access protected health  information and other patient information only to the extent that is necessary to complete job duties. 

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others. 
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. 

Qualifications

1. Requires a level of knowledge normally acquired through successful completion of an Associates level program. Specialized training and experience in the field of Human Resources may be considered in lieu of the degree requirement. 
2. Requires a minimum of two years’ relevant work experience in a Human Resources environment.  Familiarity with employment practices is desired.
3. Excellent written and verbal communication skills.
4. Ability to multi-task and handle multiple projects at one time.
5. Ability to work well with all levels of staff.
6. Ability to work in an unstructured, non-routine environment.
7. Ability to work independently with minimal direction.
8. Good planning and organizational skills.
9. Excellent computer skills. 
10. Thorough knowledge of Microsoft Office.
11. Excellent customer service skills.

Working Conditions Work is generally performed in a normal office environment with minimal exposure to noise, heat, dust, etc.   

EMT-Basic - Marion

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Mansfield

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Lancaster

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Jackson

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Columbus

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Circleville

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Chillicothe

MedCare

EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.

2. Must possess a current American Heart Association CPR certification and maintain in good standing.

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment.

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time.

10. Must demonstrate alertness at all times.

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments.

13. Must maintain competency on assigned and alternate modes of transport.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.
3. Meets all training requirements, including Ninth Brain assignments.
4. Complies with all CAAS requirements as related to certification, training, and documentation.
5. Successfully completes company mandated training on clinical and operational topics.
6. Participates in research projects to promote growth and development of medical transportation knowledge base.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

EMT-Basic - Athens

MedCare

  EMT-BASIC

Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner.

CLINICAL CARE AND DOCUMENTATION:  

1. Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.
2. Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.
3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.
4. Demonstrates flexibility as patient needs change and the ability to communicate the need for additional assistance when necessary.
5. Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.  
6. Produces accurate, legible, and complete documentation on all runs.
7. Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for the company and the EMS profession.
8. Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.
9. May assist in various duties including but not limited to:

• Controlling crowds
• Protecting valuables
• Assisting medical personnel in emergencies at       medical facilities by initiating BLS procedures as defined by the       Department of Public Services and under the direction of a physician.

QUALIFICATIONS:

  

1. Licensed as a Basic EMT, Advanced EMT, or Paramedic by the State Division of Emergency Medical Services and maintained in good standing.  

2. Must possess a current American Heart Association CPR certification and maintain in good standing.  

3. Paramedic employees must also possess a current American Heart Association ACLS certification, maintained in good standing.  

4. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures. 

5. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment. 

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time. 

10. Must demonstrate alertness at all times. 

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments. 

13. Must maintain competency on assigned and alternate modes of transport.

  

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare.  Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners,  supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’      feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and      professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.
7. Responds to all requests for service in an optimal manner and the      priority of response when directed by the dispatcher.
8. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and      skills as job requirements evolve. 
3. Meets all training requirements, including Ninth Brain      assignments. 
4. Complies with all CAAS requirements as related to      certification, training, and documentation.
5. Successfully completes company mandated training on      clinical and operational topics.
6. Participates in research projects to promote growth and      development of medical transportation knowledge base. 

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. 
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment      within a team to achieve goals and deliverables. 
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations. 
4. Contributes to a workplace that is free from harassment and respects individual differences. 
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to      another when primary mode is unavailable due to weather, maintenance or other factors. 
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns. 
4. Protects  the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by  federal and state law, and in accordance with general principles of  professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties. 
5. Assures maintenance and checks adequate stock of drugs and supplies aboard transport vehicle/aircraft. Checks biomedical equipment, both portable and aboard transport vehicle/aircraft, to ensure proper functioning and reports any deficiencies.
6. Ability to drive all vehicles which involve clinical transport.

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative  approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others. 
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. 

WORKING CONDITIONS

Works outdoors, in weather common to the region; heat, wind, rain, ice/snow, on a regular basis. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty.

NEO (DRIVERS) - COLUMBUS/CENTRAL OHIO

MedCare

NEO (DRIVERS) - COLUMBUS/CENTRAL OHIO 

Reports To: Base Supervisor 

FLSA Status:   v  FT  v  PT 

Department: Clinical Operations 

Exempt Status: ___Y  v  N

Supervises: None

General Description 

NEO Drivers (do not need EMT certification), under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers.  Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel.  Promotes and maintains a smooth working relationship between management and employees.  Operates and maintains company equipment in a safe and professional manner.

Major Duties and Responsibilities 

Patient Care and Documentation

1. Reviews daily agenda of pre-scheduled calls, locates address on map, if time permits.

2. Transports patients and/or parcels according to schedule.

3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.

4. Produces accurate, legible, and complete documentation on all runs.

5. Maintains designated vehicle in a clean manner inside and outside.

6. Completes a check out list daily, before driving vehicle.

Customer Focus and Communication

1. Understands both the stated and unstated values of MedCare.  Lives up to the organization’s values at all times. Considers mission      statement, vision, and values in making decisions and taking actions.
2. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
3. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’      feedback on quality of service provided and resolves customer related issues.
4. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and      professional manner.
5. Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.
6. Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
7. Able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Department of Public Services and HIPAA Guidelines.

Maintains and Enhances Skills

1. Possesses sufficient job skills and knowledge to perform the job in a competent manner.
2. Demonstrates the essential skills and knowledge in      day-to-day situations. Is a continual learner, adds to knowledge and      skills as job requirements evolve. 
3. Meets all training requirements, including Ninth Brain assignments. 
4. Complies with all CAAS requirements as related to position.
5. Successfully completes company mandated training.
6. Participates in research projects to promote growth and development of medical transportation knowledge base. 

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment      within a team to achieve goals and deliverables. 
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations. 
4. Contributes to a workplace that is free from harassment and respects individual differences. 
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to      another when primary mode is unavailable due to weather, maintenance or other factors. 
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job  safety and security responsibilities. Adheres to all workplace safety and      security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure  work habits. Takes no shortcuts that increase risks. Looks for unsafe and      non-secure practices in the workplace.
3. Promptly reports actual or  potential safety or security concerns. 
4. Protects      the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by      federal and state law, and in accordance with general principles of  professionalism as a health care provider. May access protected health information and other patient information only to the extent that is      necessary to complete job duties. 

Decision and Recommendation Quality

1. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative      approaches in decision-making and recommendations.
2. Considers lessons learned from  experience, differing needs, and the impact of the decision on others. 
3. Stays focused on objectives and  considers both the short-term and longer-term impact of decisions and      keeps objectives in mind throughout the process. 

Qualifications

1. High School diploma or equivalent required.

2. Ability to complete an American Heart Association CPR and First Aid class within six months of employment. (Employer paid.)

3. Demonstrated ability to read maps and a good knowledge of our service areas.

4. Must possess a valid Driver’s License in state of employ, and be eligible for driving privileges based on current policies and procedures.

5. Must possess a driving record acceptable to the standards of MedCare insurance providers. (Six points or DUI on MVR qualifies as not eligible for hire.)

6. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

7. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

9. Must be able to sit driving for long periods of time. 

10. Must demonstrate alertness at all times. 

11. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position.

12. Must be able to withstand high amounts of stress in uncontrolled environments. 

13. Must maintain competency on assigned and alternate modes of transport.

Working Conditions 

Works outdoors, in weather common to the region, on a regular basis. Exposure to blood, body fluids or tissue.

Physical Demands

Must pass an employment lift test.

  

MedCare Ambulance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.